Why is there no sound on the videos?

If sound is working on your computer for everything but the videos on this site, please check the following things when you pull up a video:

  1. Make sure that the speaker icon does not have a slash (line) through it
  2. Make sure that the slider control next to the speaker icon is not all the way to the left, this would have the volume set at 0

If you have verified these and still can not get the sound to play, please contact us!

I can't get the videos to play on the website, is there anything I can do to make them work for me?

The first thing that we always recommended is that you have the latest version of your browser installed. The technical staff at the IBA does everything possible to maintain support for all the major browsers (Internet Explorer 6, 7 and 8; Firefox, Safari) but our main focus is generally on ensuring that the latest browsers work, and creating backwards compatability second. With that said, if you have a support question, you will generally be asked first to upgrade to the latest version of your browser and provide us with the version details to continue.

The videos on the website rely on two technologies to work effectively, the first is Javascript, and the second is Adobe Flash player. Not having Javascript enabled, or the latest version of Flash Player installed will make it impossible to play the videos.

To test whether you have javascript enabled, click the video you would like to play. A white popup box should open above the video. If it does not, you need to ensure you have javascript enabled. To do so, please follow the instructions below:

Internet Explorer

  1. Select 'Tools' from the top menu
  2. Choose 'Internet Options'
  3. Click on the 'Security' tab
  4. Click on 'Custom Level'
  5. Scroll down until you see section labled 'Scripting'
  6. Under 'Active Scripting', select 'Enable' and click OK

Mozilla Firefox

  1. Select 'Tools' from the top menu
  2. Choose 'Options'
  3. Choose 'Content' from the top navigation
  4. Select the checkbox next to 'Enable JavaScript' and click OK

Apple Safari

  1. Select 'Safari' from the top menu
  2. Choose 'Preferences'
  3. Choose 'Security'
  4. Select the checkbox next to 'Enable JavaScript'

Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings. It is a good idea to double-check that JavaScript is still enabled if you notice problems displaying videos. Additionally, if your JavaScript setting is set to 'Prompt', you may encounter a warning about downloading potentially dangerous scripts from a website that displays IBA videos.

To get the latest version of Flash Player, please click here. After you download the software, run the installer and download the prompts to install it. For further technical support, please contact the IBA technical support staff.

Why won't the videos play on my computer?

You need Adobe Flash Player installed on your computer in order to play the videos. If you have Flash and they still won't play, please contact our support department.

How do I download a video?

Only some of our videos have downloads available. You will see a "download" link next to those that do. To download the video, sometimes you'll need to right-click (or control-click on Macs with only one mouse button) and then select "Save Target As", "Save Link As", or "Download Linked File" from the menu that pops up.

How do I play the downloaded videos?

The videos we provide are in MP4 format, which almost any new computer can play. The best instructions we've found are located on YouTube's support pagee, please try those first. If you have any problems after that, contact our support department.

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